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总结
《华尔街日报》报道，美国电信运营商Verizon发生持续数小时的无线网络中断，部分用户一度无法通话、收发短信或使用移动数据，影响波及美国多地。Verizon称故障与一次软件更新有关，服务已陆续恢复，同时继续排查根因并采取措施避免再次发生。为回应客户损失与不便，公司公布补偿安排，向受影响用户提供约20美元的账单抵扣并说明申请方式。事件凸显大型通信网络变更管理与应急保障的重要性。
正文
Verizon's Hourslong Wireless Outage Tied to Software Update The Wall Street Journal An update on our network outage Verizon Verizon offering credits for customers affected by outages: How to get yours AL.com Verizon outage leaves thousands without service across US, impacting Alabama customers WSFA Is Verizon back up? How customers impacted by outage get $20 credit The Tennessean
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